i appreciate the communication I received regarding shipment of the device. What I have issues with is the fact that the company forces the update on any model of timer. My Gen 1 I purchased updated and failed to repsond with the software. I had the same issue with a Gen2 timer that also failed and the company would replace. If there was an option to update along with a popup that stated Gen 1 timers may not work, I would never have taken the option to update. To be forced to update and then failure is perceived as forcing an obsolescence issue with is against the federal policy. If this is a mistake, I would like a replacement of my other timer. I will send the Gen 1 back to you for further evaluation. Mark Haehn 3809 Old Berkshire Drive. Browns Summit 27214..

I had an issue with my Orbit water timer and was pleasantly surprised by how simple the warranty process was. Often, getting a replacement feels like jumping through hoops, but Orbit made it incredibly straightforward.

​I filled out the request, and the communication was prompt and professional. I just received my new B-hyve Smart Hose Watering Timer, and it’s already up and running. It’s rare to find a company that makes their warranty claims this hassle-free. If you're looking for reliability and excellent customerservice .

Item is not working correctly at all. It turns on when it’s supposed to everyday according to our set timer in the app but it will not shut off, we have to go out and manually turn off the water everyday to get the sprinklers off.

I have purchased 5 of them, only 3 of them still work.
They last less than 1 year and start leaking internally.

They work with the Wifi

Arrived quickly, works so far. Have had trouble in the past with these.

It said it came with a hub, it does not. It’s useless tome as Bluetooth only. I’ll be returning it.

Works great, received as a replacement for a faulty timer under warranty. Great customer service to resolve issue.

I purchased a Gen 1 Smart Hose Watering Timer only to find out that I needed a Gen 2 Smart Hose Watering Timer with a Gen 2 Hub to have this work on my system. When I tried to return the Gen 1 Hub, the return was denied because I had taken it out of the package to try it (it did not work on WiFi.) Meanwhile, I the tech I was speaking to from Orbit had me video tape the unit and its original box to show it was in New Condition. All I can say is don't purchase directly from Orbit. If you are going to buy that brand purchase it from a place that will support a return. This experience has left me to reconsider purchasing anymore of their products.

I think you’re software sucks!
And when I call your technical support, all they do is type in the question to their computer and wait for their AI response. Don’t you bother to train these people? Maybe you should actually put them on the machine machines and try using them.

Works as expected. Handles the watering of our landscaping very nicely.

I love the ease of watering the flower garden with the B-Hyve Timer. I am ordering the hub so I can incorporate the Smart Watering and conserve.

I love the B-hyve Smart Hose watering timer for my drip irrigation system. Very easy to set up and use. Also is bluetooth so I cam make changes from my Iphone app. Customer service is great and responsive.

Easy to setup. I have one for front and backyards. Saves a little time as

System shows connected. Tried to start watering manually. After 30 seconds system says “can’t connect”. So I go outside and do it manually. I hope the programmed watering will work next week. We are forecast to have 85 degree days.

I was very frustrated with the faulty equipment. You made it right by sending me a new replacement timer. I will definitely continue to purchase orbit products. Thank you.

These are so good for a large yard with no sprinkler system.

I asked tech service and they said it was compatible with my Gen 2 hub. It is not. I can only program it with my Bluetooth. I need to control remotely

Easy to set up and works great.

I really love the B-hyve system. I have them all over from the timers to the water sensors. The app is very user friendly and is always accurate with rain delays.

I appreciate the supply of the replacement timer. Unfortunately it is behaving just like the last one. I get an error that the unit has no flow but when I check the drip system there is flow. This is problamatic for me as now when I am away and cannot verify the flow I may be killing my plants...

Have been using two of these for 5+yrs now. Except for one time, where one of them broke down too soon, never had any issues. Even when it broke down orbit customer support did a fantastic job of sending me the replacement because it was still in warranty.
App use is easy. Setup is easy too.

The only downside is the battery changing compartment. It gets stuck and it is so hard to pull it everytime I have to change the batteries. Wish orbit can come up with a different design to change the battery.

This was a product replacement under warranty. I was very pleased with the Customer Support I received when I was trying to fix my issue. We determined that it was defective hose timer and Orbit sent me a new one under warranty. Thank you!

easy to use

I love this system with only one exception. The only way to use smart watering is to water every other day, which is too much for my needs. Otherwise, it works great and customer service had been really good.

Replaced 4 year old device with new one. Works great

Excellent support

Maybe it is me but I find the product finicky. One day it works well the next it disconnect itself from my WiFi.
However your service department is just outstanding. The will spend all the time I need to help my connect to my system