Terms of service

Terms of Service

Also referred to as our "Terms of Use." Last updated: 2026 OCT 07.

Overview

Welcome to Orbit! The terms "we," "us," and "our" refer to Husqvarna Water Corp. d/b/a Orbit Irrigation ("Company"), which operates this store and website, including all related information, content, features, tools, products, and services provided to you, the customer (collectively, the "Services"). Our online store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in them (these "Terms"), describe your rights and responsibilities when you use the Services and govern your access to and use of the Services, whether as a guest or a registered user.

Please read these Terms carefully before using the Services, as they include important information about your legal rights and cover areas such as warranty disclaimers, limitations of liability, and the time limit to bring a claim.

By visiting, interacting with, or using the Services — or by clicking to accept these Terms where that option is made available — you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms or the Privacy Policy, you must not access or use the Services.

1. Eligibility, Access, and Account Security

The Services are offered to users who reside in the United States or any of its territories or possessions. To use the Services, including browsing the store or placing an order, you must be at least the age of majority in your state or province of residence. By using the Services you represent and warrant that you meet these requirements and that you have the legal capacity to form a binding contract with the Company. You also consent to allow any minor dependents to use the Services only on devices you own, purchase, or manage, and under your supervision.

We reserve the right to withdraw or amend the Services, and any material we provide, in our sole discretion and without notice. We will not be liable if all or any part of the Services is unavailable at any time or for any period, and we may restrict access to some or all of the Services at our discretion.

To access the Services or some of their features, you may be asked to provide registration or other information, such as your email address and billing, payment, and shipping details. It is a condition of your use of the Services that all information you provide is correct, current, and complete, and that you have all rights necessary to provide it. All information you provide is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with that policy.

You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activity under your account. You must not disclose your credentials to any other person, and you acknowledge that your account is personal to you. You may not transfer, sell, assign, or license your account to any other person. You agree to notify us immediately of any unauthorized access to or use of your account or any other breach of security, and to exit your account at the end of each session, taking particular care on public or shared devices.

We have the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion and for any or no reason, including if in our opinion you have violated any provision of these Terms.

2. Our Products

We have made every effort to represent our products and services accurately in our online stores. However, colors and product appearance may differ from how they appear on your screen due to your device and its settings. We do not warrant that the appearance or quality of any product or service you purchase will meet your expectations or match what is depicted online.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of any products we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

3. Orders

When you place an order, you are making an offer to purchase. The Company reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until the Company confirms acceptance, and we must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted. If we do not accept, change, or cancel an order, we will attempt to notify you using the email, billing address, and/or phone number provided at the time the order was placed.

Your purchases are subject to return or exchange solely in accordance with our Return and Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

4. Prices and Billing

The prices displayed in our online stores are quoted in U.S. dollars and are valid and effective only within the United States. Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include shipping, handling, taxes, customs, or import charges, which will be added to your total where applicable. You are responsible for all shipping and handling charges and all applicable state and local sales or use taxes.

Prices posted in our online stores may differ from prices offered in physical stores or in stores operated by third parties. From time to time we may offer promotions that affect pricing and are governed by separate terms. If there is a conflict between a promotion's terms and these Terms, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases, and to promptly update it (including your email address and payment card numbers and expiration dates) so we can complete your transactions and contact you as needed. You represent and warrant that (i) the payment information you provide is true, correct, and complete; (ii) you are authorized to use the payment method for the purchase; (iii) charges you incur will be honored by your card issuer; and (iv) you will pay all charges you incur at the posted prices, including shipping, handling, and applicable taxes.

5. Shipping and Delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.

6. Intellectual Property Rights

The Services and their entire contents, features, and functionality — including all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof — are owned by the Company, its affiliates, or its licensors, and are protected by U.S. and foreign copyright, trademark, patent, trade secret, and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. Except as expressly provided here, you must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent, except that:

  • Your device may temporarily store copies of materials in RAM incidental to your accessing and viewing them.
  • You may store files automatically cached by your browser for display-enhancement purposes.
  • You may print or download one copy of a reasonable number of pages for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
  • If we provide applications for download, you may download a single copy to your device for your own personal, non-commercial use, subject to the applicable end-user license agreement.

You must not modify copies of any materials; use any illustrations, photographs, video, audio, or graphics separately from their accompanying text; or delete or alter any copyright, trademark, or other proprietary notices. You must not access or use any part of the Services for any commercial purpose. If you breach these Terms, your right to use the Services ceases immediately and you must, at our option, return or destroy any copies you have made. No right, title, or interest in the Services is transferred to you, and all rights not expressly granted are reserved.

The Company's and Orbit's names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors, and you must not use them without prior written permission. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names and marks on the Services are the trademarks of their respective owners.

7. Prohibited Uses

You may access and use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services, directly or indirectly:

  • In any way that violates any applicable federal, state, local, or international law or regulation, including laws regarding the export of data or software.
  • For any unlawful or malicious purpose, or to infringe or violate our intellectual property rights or those of others.
  • To exploit, harm, or attempt to exploit or harm minors in any way.
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or transmit false or misleading information about any person, including our employees.
  • To transmit, or procure the sending of, any advertising or promotional material, including "junk mail," "chain letters," "spam," or similar solicitation.
  • To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.
  • To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services, or that may harm the Company, Shopify, or other users or expose them to liability.

You also agree not to:

  • Use the Services in any manner that could disable, overburden, damage, or impair them, or interfere with any other party's use.
  • Reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services.
  • Use any robot, spider, scraper, data-gathering or extraction tool, AI tool (such as agentic AI, except as expressly permitted under Section 11), or any automated or manual process to access, monitor, or copy the Services or their materials without our prior written consent.
  • Collect or track the personal information of others, or spam, phish, pharm, or pretext the Services.
  • Introduce any viruses, trojan horses, worms, logic bombs, or other malicious or technologically harmful material.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Services, their servers, or any connected systems.
  • Attack the Services via a denial-of-service or distributed denial-of-service attack.
  • Interfere with, bypass, or circumvent any security or authorization features, robot-exclusion headers, or other access-restriction measures.

We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine you have violated any part of these Terms.

8. Reviews, Submissions, and Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, questions, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve, and promote the Services and to perform our obligations and exercise our rights under these Terms.

You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right, and will not contain libelous or otherwise unlawful, abusive, or obscene material, or any computer virus or other malware that could affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy, and we take no responsibility and assume no liability for any Feedback posted by you or any third party.

9. Optional Tools

You may be provided access to third-party tools as part of the Services, which we neither monitor nor control. We provide access to such tools "as is" and "as available," without any warranties, representations, conditions, or endorsement, and we have no liability arising from your use of them. Any use of optional third-party tools is entirely at your own risk, and you should ensure you are familiar with and approve of the terms on which those tools are provided by the relevant third party. Any new tools or features we offer in the future are also subject to these Terms.

10. Third-Party Links

The Services may contain materials and links to websites provided or operated by third parties, including links in advertisements. We do not control and are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites, and we accept no responsibility for them or for any loss or damage arising from your use of them. If you access third-party materials or sites, you do so at your own risk and subject to those third parties' terms and policies. Complaints or questions regarding third-party products and services should be directed to the third party.

11. Agents

11.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of, or using, a person's device without direct supervision.

11.2 No Agent may access, use, or interact with the Services unless it identifies itself and operates in strict accordance with Section 11.4 at all times. No Agent may access the Services if we have requested that it refrain from doing so.

11.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services.

11.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the Agent's name by including "Agent/[agent name]" in the request's user-agent string; (ii) not conceal or obfuscate that any interaction is from an Agent, including by mimicking human behavior or by completing or circumventing CAPTCHAs or other human-verification measures; (iii) respond truthfully to any prompt seeking to determine whether the interaction is from a human or a computer; and (iv) not circumvent or avoid any measure intended to block, limit, modify, or control how Agents access, use, or interact with the Services.

12. Relationship with Shopify

The Company is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with the Company. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and the Company, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with the Company.

13. Privacy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies and consent to all actions we take with respect to your information in compliance with them.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside, in order to provide the Services to you. Review our Privacy Policy for details on how we, Shopify, and our partners use your personal information.

14. Errors, Inaccuracies, and Omissions

Occasionally there may be information in the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. While our goal is an error-free experience, we do not guarantee that any content is accurate or complete. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice — including after you have submitted your order and after an order has been accepted. If we discover a price error, the corrected price will apply to your order.

15. Reliance on Information Posted

The information presented through the Services is made available solely for general information purposes. We do not warrant its accuracy, completeness, or usefulness, and any reliance you place on it is strictly at your own risk. We disclaim all liability arising from any reliance placed on such materials by you or any other visitor. The Services may include content provided by third parties; all statements and opinions in such content are solely those of the person or entity providing them and do not necessarily reflect our opinion, and we are not responsible for their content or accuracy.

16. Disclaimer of Warranties

You understand that we cannot and do not guarantee that files available for downloading from the internet or the Services will be free of viruses or other destructive code. You are responsible for implementing sufficient anti-virus protection and procedures, and for maintaining a means external to our Services for reconstructing any lost data.

EXCEPT AS EXPRESSLY STATED BY THE COMPANY, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

17. Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL THE COMPANY, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND — INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE — ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FROM ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, EVEN IF ADVISED OF THEIR POSSIBILITY. THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

18. Indemnification

You agree to defend, indemnify, and hold harmless the Company, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, suppliers, successors, assigns, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to (1) your breach of these Terms or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services, including your Feedback and any use of the Services' content, services, and products other than as expressly authorized.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims.

19. Monitoring, Enforcement, and Termination

We have the right to take any action with respect to any Feedback or use of the Services that we deem necessary or appropriate in our sole discretion, including removing content, disclosing your identity to any third party claiming that your content violates their rights, and taking appropriate legal action (including referral to law enforcement) for any illegal or unauthorized use. We may fully cooperate with any law enforcement authorities or court order requesting disclosure of the identity of anyone using the Services, and you waive and hold harmless the Company and its affiliates, licensees, and service providers from any claims resulting from any such action.

We may terminate this agreement or your access to the Services (or any part) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. The following sections survive termination: Intellectual Property Rights; Reviews, Submissions, and Feedback; this Section; Disclaimer of Warranties; Limitation of Liability; Indemnification; Limitation on Time to File Claims; Governing Law and Jurisdiction; Severability; Waiver and Entire Agreement; Assignment; Privacy; and any other provisions that by their nature should survive.

20. Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

21. Governing Law and Jurisdiction

All matters relating to the Services and these Terms, and any dispute or claim arising from or related to them (including non-contractual disputes or claims), are governed by and construed in accordance with the internal laws of the State of Utah, without giving effect to any choice- or conflict-of-law provision or rule. The primary venue for any legal suit, action, or proceeding arising out of or related to these Terms or the Services shall be the federal or state courts located in the City of Salt Lake City and County of Salt Lake, State of Utah.

The Company is part of the Husqvarna Group, which maintains regional offices in most major countries. Depending on the circumstances of a given dispute, Husqvarna Group may elect to have the matter governed by, and adjudicated in, the courts of the jurisdiction where the Company or the relevant regional office is headquartered. In addition, we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country. You waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts.

22. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed, which shall not affect the validity and enforceability of the remaining provisions.

23. Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision, nor shall any single or partial exercise preclude any other or further exercise.

These Terms, together with our Privacy Policy and any policies or operating rules we post in connection with the Services, constitute the entire agreement and understanding between you and the Company regarding the Services, superseding all prior or contemporaneous agreements, communications, and proposals, whether oral or written (including any prior versions of these Terms). Any ambiguities in interpretation shall not be construed against the drafting party.

24. Assignment

You may not delegate, transfer, or assign these Terms or any of your rights or obligations under them without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

25. Headings

The headings in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

26. Changes to These Terms

You can review the most current version of these Terms at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. All changes are effective immediately when posted and apply to all access to and use of the Services thereafter. We will notify you of any material changes in accordance with applicable law. It is your responsibility to check this page periodically, and your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

27. Contact Information

This store and website are operated by Husqvarna Water Corp. d/b/a Orbit Irrigation, 845 North Overland Road, North Salt Lake, Utah 84054.

For customer support or questions about these Terms, please reach us through OrBOT chat on our website or by email at support@orbitcare.email.

Thank you for visiting.

Appendix A — Mobile Terms of Service (SMS/Text Program)

Last updated: July 31, 2024.

This SMS/text messaging program is a separate, voluntary program with its own opt-in and consent requirements under the TCPA and carrier rules. It is kept separate from the main Terms above on purpose. 

The Orbit mobile message service (the "Service") is operated by Orbit ("Orbit," "we," or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service following the effective date of any such changes constitutes your acceptance of those changes.

By consenting to Orbit's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Orbit through your wireless provider to the mobile number you provided, even if that number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts). Promotional messages may include promotions, specials, discounts, abandoned-cart reminders, and other marketing offers.

You understand that you do not have to sign up for this program to make any purchases, and your consent is not a condition of any purchase with Orbit. Your participation is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages.

You may opt out of the Service at any time. Text the single keyword command STOP or click the unsubscribe link (where available) in any text message, to cancel. You will receive a one-time opt-out confirmation message, after which no further messages will be sent unless you initiate them. If you have subscribed to other Orbit mobile message programs and wish to cancel, except where applicable law requires otherwise, you must opt out separately from those programs.

For Service support or assistance, contact us at https://support.orbitonline.com/.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received, and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.