B-hyve Smart Indoor Irrigation Controller

I’ve had an outstanding experience with the Orbit B-hyve indoor controller—both the product itself and the customer service behind it.

First off, the controller is incredibly easy to set up and use. The app is intuitive, and programming watering schedules is straightforward, even if you’re not particularly tech-savvy. One of the best features is how smart it is—it automatically adjusts for weather conditions, skips watering when rain is in the forecast, and even accounts for soil saturation based on multiple data points. It really takes the guesswork out of irrigation and gives you confidence that you’re not overwatering or wasting resources.

But what truly sets Orbit apart is their customer service.

Two years after my original purchase, I ran into an issue with the controller. I contacted support and was immediately connected with a real person—someone knowledgeable, patient, and genuinely helpful. She walked me through troubleshooting step-by-step to make sure we covered everything. When we determined the unit needed to be replaced, she didn’t hesitate—she provided a direct link along with a code, and within just a couple of days, a brand-new controller was at my doorstep at no charge.

That level of service is rare these days.

Between the smart functionality of the product and the exceptional support behind it, I couldn’t be more impressed. Orbit has earned a customer for life.

Surprisingly easy to set up!

Thank you!!!! The replacement works perfect!!!!

Easy to setup, program and install.

This transaction was due to the need to replace an original purchase of the same model that failed near the end of its 2-year warranty period. The Agent from Orbit was patient and thorough in handling the transaction of replacing the unit free of charge, including shipping. The new unit was delivered in about a week. After connection to circuitry and reconfiguring to the B*Hyve app (reloaded fresh from the App Store to address any modifications from the original), the unit has performed well through 3 irrigation cycles.
The sudden failure of the original purchase, which appeared to be the inability to receive power (and the app's inability to locate the device), was curious, given it's recent use within a prior 24 hours. A replacement power plug did not resolve the problem, suggesting the failure was within the unit itself.