Part Number 21004 , 21005
The B-hyve® Smart Hose Watering Timer with Wi-Fi hub will save you water, money, and time. Connect via smartphone for maximum watering control over your lawn or garden. The timer collects online weather data to optimize water usage. You only need one Wi-Fi hub, but add as many timers as you want. Includes 2AA Batteries.
Get alerts when: watering is done, rain delay is on, freezing temps could cause damage, and when the battery is low.
You can control it from anywhere you are from your smartphone. Live your life and water your lawn at the same time.
Homeowners, Condo/ Townhouse owners, weekend patio gardeners or serious everyday gardeners, everyone can use and benefit from this watering timer.
Save water, save money, save time and save the environment with this unique Smart Hose Watering Timer.
This smart timer typically gets a full season of use, that’s one year, on just 2 AA batteries.
It shuts off the timer in the rain, increases water when it’s hot and decreases water in colder weather.
Smart WeatherSense® receives local weather data and automatically adjusts your controller to deliver the right amount of water to your plants. It does the work - allowing you to sit back and enjoy the results.
Sprinkler scheduled to run
B-hyve detects rain in the forecast
B-hyve delays watering automatically
The timer shuts off in the rain so your lawn doesn’t become a swimming pool. It gives more water when it’s warmer to keep your hydrangeas hydrated and less water when it’s cool to keep your iceberg lettuce thawed.
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Do you have a lawn, a patio garden, a sprawling vegetable garden or just a small patch of green that brings you joy? Any sized yard or garden, if you want to control your watering schedule to be more effective and economical you want the B-hyve Smart Hose Watering Timer. The unit attaches to a hose so you can choose any sized sprinkler to cover all areas, large, small or in between.
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It’s smart. You can control it from anywhere you are right from your smartphone. Live your life and water your lawn at the same time. Smart mode is where it really shines. It makes all the important adjustments so you never over water, under water or waste precious water. It typically gets a full year on just 2 AA batteries. And that’s the only thing typical about this hose timer.
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Contact Us
(800) 488 6156 | (801) 299 5555
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| Inlet / Outlet Connections | Standard ¾-inch Hose |
|---|---|
| Operating Pressure | 10-100 PSI |
| Batteries | 2 AA (included) |
| App Compatibility | iOs - iPhone iPad and iPod Touch running iOs 13 and higher. Android - Android version 5.0 and higher. |
| Smart Home Compatibility | Amazon Alexa Google Home iOS - iPhone iPad and iPod Touch running iOS 13 and higher. Android - Android version 5.0 and higher. |
| Wifi Bandwidth | 2.4Ghz |
| Bluetooth | 4.2 |
| Warranty | 2 Years |
Orbit Michael Callahan (verified owner) –
Seems like there was a firmware update that needed to get installed, and I got stuck a few times, but was finally able to connect. I’ve never used a timer before, and have been guilty of watering in the rain or going long periods not watering at all. It’s set to automatic and runs well.
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Ed T. –
I saw the product on social media and figured I would give it a try. Boy am I glad I did. This has made watering my front and back yard so much more easier. I hear that people have had connection issues but I didn’t have any. I would recommend this product if this is what your looking for.
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Mark Harris (verified owner) –
Having the ability to set my sprinklers to water at zero-dark-thirty without having to get out of bed is quite nice. While lots of people whine about how the zones confuse things (and they kind of do), still, one gets the drift if they have a functioning brain and tinker with the hub/timers for a few minutes. I don’t leave my sprinklers positioned any one place, so I just place the sprinkler where I want, program the b-hyve watering timer, and enjoy the relatively effortless way to water my yard at the correct time of day (while I’m still fast asleep). The only problem is the timers tend to disconnect from the hub and I can’t figure out how to correct it. I have a strong signal anywhere outside next to any wall of my home (like where the timers are), the hub has the latest firmware, and my DNS settings are the most stable I can find. Doesn’t matter. I repeatedly have to start from square one setting up the timer to connect with the hub after these random disconnections. That it happens randomly makes it frustrating. The manual water start (pressing the button on the timer) doesn’t even work when that happens. Real head scratcher, but it doesn’t entirely spoil their worth for me. Beats the heck out of getting up at 3:30 am to start watering, or spending thousands to install a yard sprinkler system!
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Janice – Orbit Customer Care –
Hi Mark,
Thank you so much for sharing your experience. In regards to the connectivity issues you’ve experienced, please do not hesitate to reach out to us for assistance. I can definitely understand your frustration. You can contact us via SMS (801) 905-8220 or call (800) 488-6156. Our customer care team will be more than happy to assist you in addressing this. We are continuously working towards improvements, and your feedback will help us!
Best
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Paul Johnson (verified owner) –
Once you get it set up with firmware updates and on line, it is a far cry from any other standard hose timer. But the reason for only 3 stars is I purchased 3 units hoping to have 3 lawn zones working in harmony. Unfortunately with the hub, the app doesn’t know the 3 units are there and you have to switch manually between units and program individually. That’s my biggest disappointment. I did find a workaround by adding water restrictions to each one with only an hour each day allowed to water. Making that 1 hour window consecutively different for each one allows it to schedule without me worrying about overlapping. Seems like their software could be updated and not sure why they’re not dojng it. Would make it a 5 star purchase.
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Janice – Orbit Customer Care –
Hi Paul,
Thank you for bringing this to our attention. I am sorry to hear the timer did not meet your expectations. We continue to strive to do better, and I’d be glad to share this feedback with the appropriate team. I understand your disappointment and would love for you to please reach out to us if you need assistance. You can contact us via SMS (801) 905-8220 or call (800) 488-6156. Our customer team will be glad to assist.
Regards
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John D –
The instructions were easy to follow, all the parts are high quality and fit well, and programming on the app is simple. WiFi connected right away.
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Bill (verified owner) –
App integrates well with both hose controller and automatic sprinker controller. Was easy to set up make sure to purchase with blue tooth/wifi controller.
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Lee (verified owner) –
I have a few Smart home devices in my home and I love technology! The B-hyve Smart Hose Watering Timer blue tooth version works all the time every time. Easiest item I’ve ever installed! I’m going to buy theWIFI version soon!
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Kevin Hazelwood –
Originally purchased the 4 station sprinkler control and then added two hose control units – east to install, outstanding to “set it & forget it” on smart watering. Lawn looks better than it has in years. I travel for work and the bonus of controlling my watering from anywhere is a game changer. Thanks Orbit.
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kwokyd2000 (verified owner) –
I’ve been waiting for a solution like this for years and it has not disappointed. No longer do I have to go out in the rain and hit the rain delay button if I forget to do it ahead of time. No longer do I have to guess how long to water my lawn and how often. The app calculates watering time based on a variety of parameters such as water PSI, slope, sun/shade, grass type, sprinkler type and reach. I’ve had it for a few weeks and it’s delayed watering due to a series of heavy rainfall. I didn’t have to do a thing. Setup was fine. I think you just need to understand that when you enable smart watering, that you don’t need to create a program. Yes, the definition of “zones”, “devices”, “group”, etc. could be clearer, but I was still able to get it up and running within 20 minutes of taking it out of the box, I can’t really complain.
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Robert Ravenscroft (verified owner) –
I have used the b-hyve hose timers for almost 2 years and have been very satisfied with their performance. The devices are easy to setup, the app not as easy. The weathersense feature does not seem to work consistently. I have several timers and some go into automatic rain delay and some don’t. I haven’t had a lot of success with the Smart Watering feature, but that’s okay for now. I believe this is due to unfamiliarity with system (learning curve). I love the convenience of WiFi control. I did not have this with my older orbit faucet timers.
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Crysta Icore (verified owner) –
I was very excited about purchasing two devices to automate my garden. However after extremely bad customer service, ridiculous outage issues, and many failed watering I am pulling them off.
How silly is it that I need to stand next to the device to turn it on with my phone!? Manually turning it on involves pushing the difficult little button, then waiting for the hard to read light to change from one hard to see light to a dimmer hard to see light is annoying and takes longer than it would have to just turn the knob!
Stupid purchase!
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Janice –
Hi Crysta,
I am so sorry to hear that you experienced this, and I definitely understand your disappointment. We appreciate your feedback, and I will be more than happy to share this with our product team. Your experience is important to us!
Sincerely
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sosbe1170 (verified owner) –
Great product and solved a lot of problems I was having with regular sprinklers. WiFi works great and currently have 6 units running with 19 sprinklers total.
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Bill Thompson (verified owner) –
I just bought a pretty nice mechanical timer before I discovered this unit. I am a recent owner of the Orbit B-hyve WiFi sprinkler controller so I purchased the WiFi timer to try. I’m very impressed with the ease to connect to the WiFi system and I love using the app on my phone. I’m using the timer on 10 hanging baskets of ferns and the advantage this unit has over the mechanical timer is I can water the ferns twice a day for different lengths of time. Just bought a second one to use to water pots and containers on my deck.
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John S. (verified owner) –
The app is great and setup was pretty simple, although on my android phone, I had to reboot the phone several times during setup (the app has you reboot to fix some error). Otherwise the setup and day to day use is good. One big sticking point for me is that the Amazon Echo support seems to be busted if you have more than one valve (which I do). You can only control one zone. Alexa doesn’t seem to be able to see the other zone. Hoping that will be fixed shortly.
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Lee k. (verified owner) –
I’m old and in a wheelchair, so simple things like turning faucets on & off take extra effort for me. Being in the desert means I need to water my garden every day. I first bought the wifi setup to try out. By the time I got it, they were sold out of the individual timers, so after seeing how great this was for me, I had to wait until today to order a few more timers. These really are great and make life easier! I’ve tried leaving water in the hoses and using on/off valves at the end of the hoses, but with our 115 heat, the hoses explode and run non-stop water everywhere when the pressure from the heat expansion builds up in them. With these, this won’t happen anymore.
When you first connect, they download the latest firmware version. Easy peasy. Setup was a breeze, too. Make sure you use new batteries and don’t leave it in setup mode after it is finished, as it drains the batteries. I like the wifi option, as I can be in another state and still turn the water on and off. I’m super glad I bought these.
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Robert Beaumont (verified owner) –
While it’s only been in-use for about a week, I’m impressed with the product and features. I’ve been waiting years for this product…
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Joanne Soucy (verified owner) –
I bought one timer and the hub at Lowe’s first and it worked great. I went and purchased 3 more timers from the Orbit web site as no one had any stock, but when I tried to set it up on my phone app, I was having difficulty. I went to the website as well, but couldn’t see my timers under Devices. I called customer service and they were wonderful in helping me out. The gentleman showed me the error of my ways on the phone app, and got everything hooked up just fine. He gave me a different web site to use if I wanted to use my computer instead, and that was much better. The customer service was exceptional!!!
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Daniel Saska (verified owner) –
The installation and software setup was a breeze. Using 3 timers/valves and decided to buy 5 more to help make sure my fall grass overseeding is as successful a possibly.
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ktcc3029 (verified owner) –
Purchased a 8 station about 1 year ago and loved it. Just purchased their smart hose watering timer. I setup a drip system that I can control when i travel. Saved on my water bill, a lot. Love it. Would give it a 10.
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RACJ2 –
I purchased this hose timer, because I was very pleased with the B-Hyve sprinkler timer I already own. The hose timer gives me comptete control of watering my foundation using soaker hoses. It also has a smart rain delay. It uses wifi access to the local weather on the internet. And will automatically go into rain delay, when it calls for rain. And it notifies you, so you can override the rain delay, if you choose. Its a great reliable product. My only minor complaint is that the setup isn’t as intuitive as the sprinkler timer. But I was able to figure it out with a couple tries.
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William Hildebrand (verified owner) –
My property is in a very rocky area which makes digging/trenching in really challenging, and expensive. To compound the problem, my back yard is where my septic system and drain field are located, and I have large mature oak trees, so trenching for an in-ground irrigation system is out of the question.
The B-Hyve controllers have allowed me to irrigate my entire yard, and gardens (drip systems) with relative ease and considerable savings over an in ground system. GREAT PRODUCT.
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Jon Patterson (verified owner) –
1 Wifi Hub, 4 Devices. All connected fine at onset and did firmware updates. Only needed to water with 2 of the 4 devices, so did so using the manual mode at separate times for each of the 2. No issues. Start trying to set up zones and schedules for each of the 4 and it will only allow one zone which is only 1 device (can’t have more than one going at a time for my well). I will be returning first thing Monday morning. I’d avoid buying this anytime soon. Looking online trying to troubleshoot and these problems have been persistent for a few years now and given the responses here, doesn’t seem like they really care.
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Janice – Orbit Customer Care –
Hi Jon,
Thank you so much for sharing your experience and for bringing this to our attention. I understand that you will be returning your unit, but we would love to work with you to resolve this matter. If you do not mind, please reach out to us via SMS (801) 905-8260 or call (800) 488-6156. Our customer care team will be glad to assist!
Best
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raidermaan (verified owner) –
This is my fourth one. Bought first one at Home Depot. They don’t sell controller by it self. It is cheaper to buy controller add ons. App takes a little getting used to. I am using this for my second house, which had no in ground irrigation. I love getting notifications on my phone that zone has completed watering.
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Dan P (verified owner) –
Easy set up – B Hyve app options are impressive – love weather based smart watering option.. love app interface
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mark.a.pilcher (verified owner) –
Works, but beware that only one device at a time can be linked to Google assistant.
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Donna Zink (verified owner) –
I am very happy with these timers and I haven’t even started using all the features. I just time them individually and just being able to control each timer by phone is fantastic. So much better than the old timers. I can’t wait to see if I can still control them while on vacation.
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Jon Durante (verified owner) –
Firstly, set up B-Hyve and add any timers on an iOS device. I tried repeatedly with my Galaxy S10 and it would fail almost every time or there would be an error. iOS set up was flawless and worked the first time.
Once they were connected and set up, they work great. Easy to turn on and off manually, and smart watering has worked well for us. There were a couple days where there was a small percentage chance of rain, and watering was delayed, which confused us, but then it downpoured. They seem to know the weather better than the weather people :).
Bluetooth range is good as well. Very happy overall as it’s kept our plants alive over this hot summer.
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Janice – Orbit Customer Care –
Hi Danielle,
Thank you so much for bringing this to our attention. I would like to sincerely apologize for this on behalf of Orbit. We are working diligently this season to improve your experience, as this is not ideal. I will be sure to share this with the appropriate team to further investigate. Our customers’ experience is our top priority.
Best
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Noah Creamer (verified owner) –
The good: The devices once setup (I have three now and trying to buy two more) work extremely well. Connection to my smart phone (Android) works flawlessly. One of the design features that I found sort of incredible was the range. I have these faucet connectors quite a ways away from the house. Actually they are attached to the bottom of the tripod sprinkler. Connectivity has never been an issue and the range is outstanding.
For the bad: Setup was challenging and I am a Network Engineer with over 35 years of owning my own IT company. The issue was what others have said; there is a firmware update that tends to cause a bit of an issue. The devices connected, was notified of a firmware update which I tried to install on all three devices. Two of them got stuck and had to reboot. The third one worked. Once the firmware got stuck it ended up in a loop with the hub. I was able to finally resolve this. At the time it was very frustrating but that frustration has gone down considerably because of how well they work once setup. I think with a few tweaks on the software (new versions) these are going to be great and there will be a lot of 5 stars to come. Overall, recommend.
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bolfikx5 (verified owner) –
Would be 5 stars if the app was better. I have two units, both with wi-fi hubs, and having to select one at a time by going to devices, then selecting it should be able to be accomplished from the device screen. It is working as expected with appropriate rain delays. It would make a difference if there were a better setup guide. It took a few tries to set the soil moisture level to the level necessary to get the “Smart” watering to run for the correct amount of time. Is the flow test measuring just the initial flow or does it matter what actually goes out once the drip lines are full and resisting flow?
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Fran Beaudreau (verified owner) –
Use it to water my patio garden in Vermont when I am 220 miles away in Maine. I use it in manual as needed and no problems related to the device itself.
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George Georgiou (verified owner) –
Product works great. Easy to use and setup.Only thing I feel would make it better is to let the customer set different duration times for multiple watering times
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Sam (verified owner) –
Went out of town for the week and this worked great! Came back and the tomatoes were huge
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Richard Rhodes –
Great device to automatically water porch plants. I have 7 of them using the mister drip irrigation drips. I can selectively control water for my fountains, orchids, and plants that need varying amounts of water. If it rains it turns off stem for 24 hours and you can change all of the control times from your phone app. Device needs alert on app to notify you of low battery.
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Karl Wilhelm (verified owner) –
I have 3 of these plus a 6 zone system timer and they are all easy to set up change or do what you need and with the automatic rain delay I don’t have to worry about anything all summer long
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Ken –
Switched from RainCloud to Orbit B-hyve and it works so much better.
Ordering from orbit online store was easy and fast.
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Joseph Sico (verified owner) –
I bought the b-hyve With the possibility that I could expand it to more units only to find out that I cannot buy it by itself but only with the hub which I do not need also the batteries only lasted two months good quality Duracells
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Janice – Orbit Customer Care –
Hi Joseph,
Thank you for your review. In regards to your concerns, you can purchase the timer with the hub and pair it via Bluetooth. The Bluetooth range is about 150 FT. Also, if the batteries are lasting only about 2 months, it could be due to a few reasons, possibly heavy usage, battery drain, or if in direct sunlight in a hot location, the batteries will naturally drain faster. If this issue continues, please do not hesitate to reach out to us. We will be more than happy to assist you in resolving this. You can contact us via SMS (801) 905-8260 or call (800) 488-6156.
Regards
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[email protected] –
I bought this for my pool fill line. I put the WI-FI hub on an inside wall next to the fill valve. Device works great via Bluetooth. But when I try to use via WIFI (ie remotely) it fails to work. The app will show it starting, but it never actually does. If I pull the batteries and hard reboot the device then it work… for a little while. Bluetooth always works, but that defeats the remote usage ability. I have excellent WiFi coverage in my house.
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Janice – Orbit Customer Care –
Hi Ian,
Thank you for sharing your experience. I am sorry to hear that you ran into connectivity issues. If the issue persists, please do not hesitate to reach out to us! We will be more than happy to assist you! We want to ensure a good experience with our products. You can contact us via SMS (801) 905-8260 or call (800) 488-6156.
Best
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Bryth Halpin (verified owner) –
Setup was tricky as the timer struggles to switch between Bluetooth and wifi. I had to unplug the hub to get the timer to connect to the network. I wish the Alexa integration was better. The skill for Alexa is not the best. Overall, once setup it does the job.
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Jason Deyton (verified owner) –
I ordered 4 of the b-hyve smart WiFi faucet timers with hub. I have had zero support and the instructions provided did not apply to my orbit products. I managed to get them set up thanks to blogs and YouTube. I also found out after purchase that I only needed one hub.. however I am glad I ordered 4 because 2 have already failed with in 4 months. Now I cannot access my valves through the app or Bluetooth “since up grading the app”. If I had it to do over I would not by this product.
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Janice – Orbit Customer Care –
Hi Jason,
Thank you for your review. I’m so sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. I will be more than happy to share this feedback with the appropriate team and to investigate further. This is not an experience we want customers to have and we’d like the opportunity to make things right. Your feedback will help us make necessary improvements.
Best
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Chad Sitzman –
I just purchased this product at Home Depot. I’m going out of town and wanted to set up a watering system while away. Came home, opened box, no instructions. Downloaded App then it wouldn’t pair with the bluetooth. Tried calling support. long wait. Go to Youtube. Try again. figure out that I have to hit the “B” button five time to start pairing. Finally, see the dongle. Then it tells me that this device is paired to another account. Somebody must have returned it to Home Depot. About to leave for vacation and now I have to figure out how to get his device paired to my account. This should be fun. Regretting this purchase. We it be so hard to put instructional videos right on the product page?
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Janice – Orbit Customer Care –
Hi Chad,
Thank you so much for bringing this to our attention and providing feedback. I definitely understand your concern with not receiving instructions, and we apologize for any inconvenience. I’d be glad to share this with the appropriate team and I’d love for you to please reach back out to us. The quickest method to reach our live support team is through our text message channel via (801) 905-8260. We will be more than happy to further assist in resolving this as soon as possible.
Best
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Anthony Antkowiak –
I just purchased this product. B-hyve Smart Hose Watering Timer w/ WiFi Hub.
It was real easy to install and setup with the APP. I was looking into a underground watering system and this seemed to fill my need as a very cost effective price. So far it has operated as expected, and it has put me into a RAIN DELAY due to my weather conditions so saving water YAY!! It has a manual button on the device that you need to setup via the app so you can test the system without you smart phone getting wet. I recommend this product for the following reasons. 1). Ease of Setup. 2). Has built in connectivity to the web for rain delays. 3) Ease of use thru the smart app. 4). just a nice product to look at!
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Mike –
I purchased three of these devices, sadly they won’t work, they all claim to belong to someone else. The voice support points you to a web page that does not exist, and you cannot get to a life person for assistance. This might be an ok product but I will not likely find out as I cannot get support for the products I purchased I will be returning these and buy a competing product and suggest you do the same
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Janice – Orbit Customer Care –
Hi Mike,
Oh no! I am so sorry to hear that your units were linked to another account. If you have not already returned your units, we would love for you to please reach out to us regarding this. We will be more than happy to assist you in resolving this quickly. You can contact us via SMS (801) 905-8260 or call (801) 905-8260.
We put our customers’ experience and satisfaction as a top priority. Your feedback will help us improve.
Best
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K M –
Purchased this to replace existing hose timer. Product had issues with programming. Could not connect via Bluetooth 5 feet away. Took two support calls for them to agree to ship replacement. Was told would ship out following day. A week later am being told it takes 5-10 days to SHIP the replacement. I returned product.
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Janice – Orbit Customer Care –
Hi K M,
Thank you for your review. I am so sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We are diligently working towards improving this experience, as this is not ideal. Your feedback will help us!
Regards
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Dileep Varma (verified owner) –
Arrived very fast. Beautifully packaged. Setup was a breeze. App is beautifully designed – very friendly to use. Is working great. Also installed the Alexa Skill and life is beautiful.
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J Colmenero (verified owner) –
Bought 2, one for each zone. The app is easy to understand. Setting up the timers on the app is simple and making edits is VERY convenient. Planning on buying a 3rd timer very soon. Thanks!
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Josh Fulwiler (verified owner) –
So I have several timers that I use. I find them handy. It is very convenient to set up and use. If you use it over wifi it is really handy to add more time another cycle. My complaint is I have some timers fail and not know it and plants have dried up and died. There was no warning.
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Yousef Ghalaini (verified owner) –
Great product, using the smart watering to try to revive a lawn that’s been neglected for a long time. Waterings are on time, rain delays are accurate. A couple of notes on the app:
– the navigation isn’t easy or great, needs to be easier to manage, especially when creating custom programs
– there should be some function that knows what your soil types are based on your address – I find it hard to believe that there isn’t that function since many other subscription services have it (Sunday, Scotts, etc) – took me a little bit of research to figure out what my soil type was based on government surveys.
– One of my units didn’t work right away, I contacted customer service and they had it replaced free of charge in a week – stellar response and a really great experience.
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Bob Larson (verified owner) –
I have had the B-hyve Smart Hose Watering Timer installed for a couple months now and I have really enjoyed it and especially the Android app. I am a programmer so I loved all the different setup options. Might be too much for non-computer people. I love how it automatically knows when it is going to rain and defers watering (not that it rains that much where I am).
Someday I plan to get a second unit.
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BHP (verified owner) –
Easy set-up, makes watering easy. But….started to go on and off randomly. Un-installed everything devices and the app, had quite a bit of trouble re-installing. Wouldn’t find the hub. Finally re-installed and no trouble since. Fingers crossed.
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Jim (verified owner) –
Pros:
1. Was relatively easy to install and activate. Followed the directions.
2. Competitive price.
3. The secret Tech Support online site where you can log into your system is cool once you learn about it.
CONS:
1. ORBIT will only sell you their combo product with the hub, they are ‘out of stock’ on the standalone B-Hyve BT Timer units.
2. New batteries lasted 5 weeks after installation in one of my timers. The other is working after 12 weeks. Five (5) weeks is UNSAT.
3. Customer support is difficult and frustrating. The ONLY way I was able to reach Customer Support was to hang-on HOLD 40 minutes on the 800 support line. I NEVER received a response from ORBIT from their suggested email and fill-in-the-question form for support. Some days the Customer Service Line would just hang-up on me.
4. Timer units randomly stop working and you won’t know it unless you check the logs. ORBIT Tech support could never explain why it stopped.
5. Smart Watering OFF, Rain Delays OFF. Timers set to water the palms trees 2x every day . Unit randomly goes into RAIN DELAY mode or 100% Water Saturation and stops watering.
5. APP Design is fairly complex/powerful and there is NO HELP or walk-through for the more complicated watering tuning modes.
6. Documentation links provided in the start-up guide take you to wrong products. I never could find the B-HYVE documents they described were available online.
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Janice – Orbit Customer Care –
Hi Jim,
Thank you so much for taking the time to provide this feedback. I will be more than happy to share this with the appropriate team. On behalf of Orbit, I would love to sincerely apologize for any inconvenience. We understand that not being able to reach us can be very frustrating and we are working diligently to improve the experience. We understand that this is not ideal. At this time, the quickest method to reach our live support team is through our text message channel. Your feedback will help us make improvements.
Best
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Mayday –
I got this as a cheaper alternative to the Eve aqua. I do like the product overall, but there is one feature I just do not like at all which is Smart Watering. This is supposed to be based on the weather, but here is the truth. If the threat of rain is in the forecast, it will not water. When the rain is 10 miles north and there was no rain on your lawn, it will brown and die. I switched it to just do a timed based watering and disabled the smart watering. I would prefer if this feature used a more reliable weather API, maybe weather underground’s API, and tried to gather how much rain will or how much rain did fall. The actuals would prove all the difference between a green lawn and a brown lawn. The “smart” feature needs to be smarter. The other option would be to allow this product to interface with a digital rain meter or even a weather station. The Tempest weather station will record how much rain was received today and yesterday and could recalculate based on that amount. I ended up moving this product to my garden that can tolerate the extra watering.
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Janice – Orbit Customer Care –
Hi Mayday,
We appreciate your feedback, and I am sorry to hear that the feature was not what you expected. I will be sure to share this with the appropriate team. Your feedback will help us to improve. Please feel free to reach out to us if you would like to further discuss or need assistance. You can contact us via SMS (801) 905-8260 or call (800) 488-6156. Our customers’ experience is important to us.
Best
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DARREN MONTELLO –
The item would not connect to my Wi-Fi I had everything there it failed contacted manufacture & had to beg for a refund would not recommend this
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Janice – Orbit Customer Care –
Hi Darren,
Thank you for sharing your experience. I am so sorry to hear that your timer failed, resulting in you returning. Although we were unable to resolve this matter, you have our personal commitment to improving the experience with our products and support. Your feedback will help us!
Best
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Gary Hutchison (verified owner) –
The support staff is helpful and quickly replaced a failed unit. I seem to have some connectivity issues between hubs and b-hyves. I have added another hub and it has helped the problem. Still not 100 percent but better. Rebooting the hubs regularly has helped.
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Bryan Gay (verified owner) –
I’ll admit, the set up was a bit confusing when I was first naming everything but it works perfectly. The scheduling options are a bit limited at this time but I’m going to assume those will improve over time with the app. Overall, I’m very satisfied with my first product.
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Tara Jensen –
I bought this to replace a manual timer that I’ve had to replace every year. I love that I can set it to water any time, once a day or every few minutes. The options are endless. What I appreciate most is that it seems to monitor the weather and gives me notice that I may want to delay watering because of having had rain. I can also use my phone to add a manual watering whenever I think it needs it. I love my timer and had no issues at all pairing it to my home wifi, bluetooth and phone.
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John (verified owner) –
I installed the B-hyve Smart Hose Timer about a month ago. It performed a firmware upgrade and then was ready to go. I’ve controlled it via Bluetooth and via WIFI and have no issues whatsoever. It works as it should. I do find the app to be somewhat less than intuitive, and I think if this were improved, it would be a big plus. The unit itself works very nicely. I like that the timers that are set are done locally on the device, so that there is no additional communication required to stop an in-progress watering session. I assume the unit uses a solenoid to close the water valve, but regardless, it is a very abrupt open and close valve operation, so a water hammer arrestor is a good idea. I installed one and it eliminated water hammering at the faucet. I am using my B-hyve to control watering for a drip irrigation system in a garden. If the unit either had a slow valve open/close operation or included a water hammer arrestor, and if the app were improved slightly, it would easily get the extra star. That being said, I think it is the best smart hose timer on the market.
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Tom Fisher (verified owner) –
Having received and setup several of these units, I am completely satisfied both with their performance and the assistance given by Orbit’s Support staff.
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Bill (verified owner) –
This is the perfect way to actuate any type of watering system hooked to a hose outlet (irrigation, garden, sprinklers, misters, etc.). Initial set-up was reasonably easy and the system functions properly essentially all the time. Some minor problems with connecting to do tests, and the calibration feature is finicky (but not necessary for proper operation). These items are more of an irritation then anything; all said I would buy this system again in a minute.
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larm1969 (verified owner) –
For me this product is excellent. I have seven of these smart timers around my home connect with only one hub. Of course, you need to find a suite spot for the hub to communicate properly. All of them working great for over 7 months. The batteries last for about 6 months. I love the mobile application as you can do all the required program changes as well as knowing the device status. Also, automated weather delay is a great option to save on your water bill. Finally, the warranty and customer service is great and fast.
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