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Free shipping on orders over $50! *

AI Generated FAQ

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Frequently asked questions

Some questions and answers are automatically generated.

What does this store specialize in?
This store specializes in smart and traditional irrigation systems, watering timers, sprinklers, hoses, and drip irrigation components for lawns, gardens, and landscaping. We also offer outdoor lighting, gardening hand tools, and pest-deterrent systems.
Does your store offer smart watering solutions?
Yes. We carry a comprehensive range of B-hyve smart water management devices including smart sprinkler controllers, smart hose faucet timers, smart flood sensors, and Wi-Fi hubs. Many products feature weather-based automation, app control, and integration with Google and Alexa.
Are your smart watering products EPA WaterSense certified?
Many of our smart sprinkler controllers and hose faucet timers carry EPA WaterSense labels, which qualify them for rebates in many cities and water districts. Check your local water district's rebate center for eligibility.
Do you offer bundled watering kits or systems?
Yes. We offer all-in-one sprinkler kits, complete yard watering kits, drip irrigation starter kits, and bundled timer systems with hoses and fittings. These come ready to install with multiple components included.
What hose types and technologies does your store carry?
We offer a variety of hose constructions including heavy-duty fabric hoses, expandable hoses, soaker hoses, and hybrid polyfusion hoses. Many feature AntiKink technology, UV protection, crush-resistant couplings, and burst strengths ranging from 300 to 600 PSI.
Do you carry drip irrigation supplies and components?
Yes, we have an extensive selection of drip irrigation products including drip tubing, micro-sprinklers, emitters, manifolds, filters, pressure regulators, fittings, and complete drip kits for gardens, flower beds, planters, and shrubs.
What outdoor lighting products are available?
We offer LED landscape path lights and spotlights in multiple finishes. These are energy-efficient, producing warm light with long-lasting LED technology and minimal power consumption.
Do you have gardening and yard maintenance hand tools?
Yes, we carry pruning tools (shears, loppers, and pruners), shovels, weeders, kneeling pads, leaf scoops, and bulb planters. Many feature durable steel or forged construction with ergonomic handles.
What motion-activated pest deterrent options do you offer?
We carry motion-activated sprinklers that use water spray and sound to safely deter wildlife like deer, rabbits, squirrels, and birds from gardens and yards. They are humane and do not harm animals.
Are your products compatible with different sprinkler valve brands?
Yes. Most of our controllers, timers, and irrigation components are compatible with 24 VAC valves from Orbit, Hydro-Rain, Rain Bird, Hunter, Toro, and other major brands.

Human Made FAQ

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Orders

How do I track my order?

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

Can I modify or cancel after it has been placed?

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

What payment methods do you accept?

We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.

Shipping

What shipping options do you offer?

We offer a variety of shipping options to cater to different customer preferences. Standard shipping is the most economical choice with a delivery time of 7 days, while expedited shipping provides a faster delivery option at an additional cost.

How much does shipping cost?

The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.

Do you ship internationally?

Yes, we do offer international shipping to many countries. During the checkout process, customers can select their country, and shipping costs and estimated delivery times will be provided accordingly.

Returns

What is your return policy?

Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund.

How do I initiate a return?

Initiating a return is simple. Log in to your account on our website, go to the order history section, and select the item you wish to return. Follow the provided instructions to generate a return authorization, and then ship the item back to us using the prepaid shipping label provided.

Are there return shipping fees?

In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs. We recommend using our provided prepaid shipping label for hassle-free returns.

Warranty

What is your warranty policy?

We stand behind the quality of our products and offer a 1-year warranty on all purchases. This warranty covers manufacturing defects and ensures that our customers receive items free from defects in materials and workmanship.

How do I register my product for warranty coverage?

Product registration for warranty coverage is a straightforward process. Upon receiving your order, you will find detailed instructions on how to register your product on our website.

What is not covered under the warranty?

While our warranty is comprehensive, there are certain situations not covered. The warranty does not extend to damages caused by misuse, accidents, modifications, or unauthorized repairs.

Wholesale

Do you offer wholesale pricing for bulk orders?

Absolutely! We offer competitive wholesale pricing for customers interested in purchasing our products in larger quantities. Our wholesale pricing is tiered, meaning that the more units you order, the lower the per-unit cost. To inquire about our wholesale pricing and terms, please contact our dedicated wholesale team.

What are the minimum order quantities for wholesale purchases?

Our wholesale program has minimum order quantity requirements to ensure you receive the best possible pricing and to streamline the fulfillment process. The minimum order quantities vary depending on the product. For detailed information on minimum order quantities, product availability, and bulk pricing, please get in touch with our wholesale team.

Gift Cards

How can I redeem my gift card?

Redeeming a gift card is a straightforward process. During the checkout process, there will be an option to enter your gift card code. Simply input the unique code found on your gift card, and the corresponding value will be applied to your total purchase.

Do gift cards have an expiration date?

Our gift cards typically do not have an expiration date. We want recipients to have the flexibility to use their gift cards at their convenience.

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